Privacy Policy for Kimatechalex
Last Updated: January 30, 2025
Introduction
Kimatech Alex Trading and Distribution Company (``Kimatechalex,`` ``we,`` ``us,`` or ``our``) operates the Kimatechalex mobile application (the ``App``) and website (https://kimatechalex.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and services.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.
1. Information We Collect
1.1 Personal Information You Provide
When you register an account or make a purchase, we collect:
Contact Information: Full name, email address, phone number
Shipping Information: Delivery address, city, state/governorate, postal code
Account Information: Username, password (encrypted)
Payment Information: Payment method details (processed securely through payment providers)
Business Information: Company name, VAT number (if applicable)
1.2 Information Automatically Collected
When you use our App, we automatically collect:
Device Information: Device type, operating system, unique device identifiers
Usage Data: App features used, time spent, products viewed
Log Data: IP address, access times, app version
Location Data: General location (city/region) for delivery purposes (only with your permission)
1.3 Information from Third Parties
We may receive information from:
Payment Processors: Transaction confirmations
Delivery Partners: Delivery status updates
Analytics Services: App usage patterns
2. How We Use Your Information
We use the collected information for:
2.1 Service Provision
Process and fulfill your orders
Send order confirmations and updates
Provide customer support
Manage your account
2.2 Communication
Send important notices about your orders
Respond to your inquiries
Send promotional offers (with your consent)
Provide product recommendations
2.3 Improvement and Security
Improve our App and services
Prevent fraud and enhance security
Comply with legal obligations
Analyze usage patterns to improve user experience
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We share information only in these circumstances:
3.1 Service Providers
We share information with trusted third parties who assist us:
Payment Processors: To process payments securely
Delivery Services: To deliver your orders
Cloud Services: For secure data storage
Analytics Providers: To understand App usage
3.2 Legal Requirements
We may disclose information if required by:
Egyptian law or legal process
Government authorities
To protect our rights and safety
To prevent fraud or illegal activities
3.3 Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred with appropriate confidentiality agreements.
4. Data Security
We implement appropriate security measures to protect your information:
Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted database storage
Access Controls: Limited access to authorized personnel only
Regular Updates: Security patches and system updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Your Rights
Under applicable laws, you have the right to:
Access: Request a copy of your personal information
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Portability: Receive your data in a portable format
Objection: Opt-out of marketing communications
Restriction: Limit how we use your information
5.2 Exercising Your Rights
To exercise these rights:
Email us at: `{`info@kimatechalex.com`}`
Call us at: +201096953454
Use the account settings in the App
5.3 Marketing Communications
You can opt-out of marketing emails by:
Clicking ``unsubscribe`` in any marketing email
Updating your preferences in account settings
Contacting us directly
6. Data Retention
We retain your information for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Children's Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information promptly.
8. International Data Transfers
Your information is primarily stored and processed in Egypt. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Third-Party Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
9.1 Payment Processors
We use secure payment gateways that comply with PCI-DSS standards. We do not store complete payment card information on our servers.
9.2 Analytics
We use Google Analytics to understand App usage. You can opt-out of Google Analytics by adjusting your device settings.
10. Cookies and Tracking Technologies
Our App uses cookies and similar tracking technologies to:
Remember your preferences
Analyze App usage
Provide personalized content
Improve performance
You can control cookies through your device settings, but disabling cookies may affect App functionality.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
Posting the updated policy in the App
Sending an email notification
Displaying a prominent notice in the App
Your continued use of the App after changes indicates acceptance of the updated policy.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy:
Kimatech Alex Trading and Distribution Company
Address: Alexandria, Egypt
Email: privacy@kimatechalex.com
Phone: +201096953454
Website: https://kimatechalex.com
13. Compliance
This Privacy Policy complies with:
Egyptian Personal Data Protection Law
Google Play Store requirements
General data protection principles
14. Dispute Resolution
Any disputes regarding this Privacy Policy shall be resolved through:
Direct negotiation with our customer service
Mediation through appropriate channels
Legal proceedings in Alexandria, Egypt courts
15. Language
This Privacy Policy is available in both English and Arabic. In case of any discrepancy, the Arabic version shall prevail for Egyptian users.
By using the Kimatechalex App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.